How can I solve a defect (electric) desk?

Reset

In case of a defective electric desk - when it is not moving up or down - please try the following:

Press the buttons V en ^ (the up & down buttons) at the same time for 15 seconds.
The desk will then go down a little bit and up again.

This should reset the desk.

You have now held both up and down buttons; try this otherwise.

Obstacle detection: The desk thinks something is in the way while adjusting.
Anti-collision system: The desk has touched an obstacle, and the anti-collision system is activated.

Reset:
Press and hold the down button until the desk reaches the lowest position and rises slightly.
If that doesn't work, unplug the desk for 10 minutes and try again.

Please note, the photo below may be different

Still not working? Please contact service@scalehub-offices.com.